How to enable the Enable Debugging feature for TopTeam Application Server in service mode

Overview

TechnoSolutions Support department will often request you to send server log files to help you out with any issues related to Application Server, licensing, configuration, etc.

This article describes how to enable the Enable Debugging option for TopTeam Application Server in service mode.

Who should read this?

  • TopTeam Administrators
  • IT Support

Prerequisites

NOTE: The Enable Debugging” feature is available only from TopTeam Application Server version 4.021 onwards. Refer to the article How to find TopTeam Application Server Version.

Step 1. Open TopTeam Application Server Management Console

For more information, refer to the article How to run Management Console for TopTeam Application Server.

Step 2. Navigate to the Help & Support tab

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Step 3. Enable the Debugging option

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NOTE: Enabling the Debugging feature will affect the performance of TopTeam Application Server.

Step 4. Perform the steps as requested by TechnoSolutions Support

Perform the steps as requested by Technosolutions Support or up til the point where you experienced the problem for which the request was raised.

Step 5. Go to the Information tab

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Step 6. Save these files and send it to TechnoSolutions Support

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Step 7. Disable or uncheck the Enable Debugging option

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Revised: April 1st, 2020