{"id":7538,"date":"2014-11-04T21:22:58","date_gmt":"2014-11-05T05:22:58","guid":{"rendered":"http:\/\/www.technosolutions.com\/kb\/?p=7538"},"modified":"2018-11-20T02:53:36","modified_gmt":"2018-11-20T10:53:36","slug":"topteam-web-server-startup-verification-checklist","status":"publish","type":"post","link":"http:\/\/www.technosolutions.com\/kb\/7538\/topteam-web-server-startup-verification-checklist\/","title":{"rendered":"TopTeam Web Server Startup Verification Checklist"},"content":{"rendered":"<p><span style=\"color: #074791; font-family: Trebuchet MS; font-size: 16pt;\"><strong>Overview<br \/>\n<\/strong><\/span><\/p>\n<p>To help us investigate your issue effectively, we need some additional information from you.<\/p>\n<p>This checklist will allow our support team to diagnose your problem.<\/p>\n<p>Please verify the questions below.<\/p>\n<p>You can also add your comments on any particular question.<\/p>\n<p><span style=\"color: #074791; font-family: Trebuchet MS; font-size: 16pt;\"><strong>Who should read this?<br \/>\n<\/strong><\/span><\/p>\n<ul>\n<li>TopTeam Administrators<\/li>\n<li>IT Support<\/li>\n<\/ul>\n<p><span style=\"color: #074791; font-family: Trebuchet MS; font-size: 16pt;\"><strong>Prerequisites<\/strong><\/span><\/p>\n<ul>\n<li>You should have installed or upgraded <em>TopTeam Web Server<\/em> by following the installation or upgrade guide sent by <em>TechnoSolutions<\/em>.<\/li>\n<\/ul>\n<div>\n<table style=\"border-collapse: collapse;\" border=\"0\">\n<colgroup>\n<col style=\"width: 48px;\" \/>\n<col style=\"width: 495px;\" \/>\n<col style=\"width: 38px;\" \/>\n<col style=\"width: 166px;\" \/><\/colgroup>\n<tbody valign=\"top\">\n<tr style=\"height: 32px; background: white;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 1.5pt; border-right: none;\"><strong>Sr. No.<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 1.5pt; border-right: none;\">\n<p style=\"text-align: center;\"><span style=\"font-family: Arial; font-size: 10pt;\"><strong>Checklist<\/strong><\/span><\/p>\n<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 1.5pt; border-right: none;\"><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 1.5pt;\">\n<p style=\"text-align: center;\"><span style=\"font-family: Arial; font-size: 10pt;\"><strong>Comments, if any<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 31px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>1<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Have you configured <em>TopTeam Web Server<\/em> settings such as <em>Start-up Options, Server Options, Database Settings, LDAP Settings, <\/em>etc. using <em>Management Console<\/em> provided in the installation folder?<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS1-1.png\" alt=\"\" \/><span style=\"font-family: Arial; font-size: 10pt;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 29px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"Pnt_2\"><\/a>2<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Are you able to successfully test database connection from <em>TopTeam Web Server Management Console<\/em>?<em><br \/>\n<\/em><a href=\"#Image1\"><span style=\"color: blue; font-size: 9pt; text-decoration: underline;\">Refer to Image01<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS2.png\" alt=\"\" \/><span style=\"font-family: Arial; font-size: 10pt;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 91px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"Pnt_3\"><\/a>3<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Have you correctly set the User Data Files Folder using <em>TopTeam Web Server Management Console<\/em>? <a href=\"#Image2\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to Image02<\/span><\/a><span style=\"color: blue; text-decoration: underline;\"><br \/>\n<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Important<\/strong><\/span>:<\/p>\n<p>1. Application Pool Identity (refer to the step no. 11) must have read and write permissions on the User Data Files Folder.<\/p>\n<p>2. <em>TopTeam Application Server<\/em> and <em>TopTeam Web Server<\/em> must point to the same User Data Files Folder.<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS3.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>4<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Have you created IIS Website for <em>TopTeam Web Server<\/em> using &#8220;TopTeam Web Server Installation Guide&#8221;? <a href=\"http:\/\/www.technosolutions.com\/kb\/42918\/topteam-web-server-installation-guide\/\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to TopTeam Web Server Installation Guide<\/span><\/a><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS4.png\" alt=\"\" \/><span style=\"font-family: Arial; font-size: 10pt;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 38px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"pnt_5\"><\/a>5<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Is IIS Website for <em>TopTeam Web Server<\/em> ISAPI DLL running? <a href=\"#Image3\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to Image03<\/span><\/a><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS5.png\" alt=\"\" \/><span style=\"font-family: Arial; font-size: 10pt;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"pnt_6\"><\/a>6<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Is Application Pool running? <a href=\"#Image4\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to Image04<\/span><\/a><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS6.png\" alt=\"\" \/><span style=\"font-family: Arial; font-size: 10pt;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"pnt_7\"><\/a>7<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Are Execute permissions granted to the ISAPI-DLL feature? <a href=\"#Image5\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to Image05<\/span><\/a><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS7.png\" alt=\"\" \/><span style=\"font-family: Arial; font-size: 10pt;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"Pnt_8\"><\/a>8<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Is ISAPI or CGI path selected for REST DLL added and is it allowed? <a href=\"#Image6\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to Image06<\/span><\/a><span style=\"color: blue; text-decoration: underline;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS8.png\" alt=\"\" \/><span style=\"font-family: Arial; font-size: 10pt;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"pnt_9\"><\/a>9<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Have you enabled <em>Enable 32-Bit Applications<\/em> flag of Application Pool? <a href=\"#Image7\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to Image07<\/span><\/a><span style=\"color: blue; text-decoration: underline;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS9.png\" alt=\"\" \/><span style=\"font-family: Arial; font-size: 10pt;\"><br \/>\n<\/span><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>10<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Have you set Application Pool&#8217;s <em>.Net Framework Version<\/em> to <em>No Managed Code?<\/em><\/p>\n<p><a href=\"#Image7\"><span style=\"color: #0563c1; text-decoration: underline;\"><span style=\"font-size: 9pt;\">Refer to Image07<\/span><br \/>\n<\/span><\/a><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS10.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"pnt_11\"><\/a>11<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Have you changed the Application Pool&#8217;s identity to the user account that has read and write permissions on the installation and User Data Files folders of <em>TopTeam Web<\/em>? <a href=\"#Image10\"><span style=\"color: blue; font-size: 9pt; text-decoration: underline;\">Refer to Image10<\/span><\/a><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Important<\/strong><\/span>: If you are using TopTeam Web Server for SQL Database with Windows Authentication, set Windows Username and Password in the Application Pool Identity.<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS11.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"pt_12\"><\/a>12<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Have you set <em>Anonymous Authentication<\/em> to Application Pool Identity?<\/p>\n<p><a href=\"#Image8\"><span style=\"color: #0563c1; text-decoration: underline;\"><span style=\"font-size: 9pt;\">Refer to Image08<\/span><br \/>\n<\/span><\/a><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS12.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>13<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Have you added <em>tsApp.html<\/em> in the Default Document?<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS13.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>14<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Have you added MIME Type for JSON? <a href=\"http:\/\/www.technosolutions.com\/kb\/42918\/topteam-web-server-installation-guide\/\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to the step no. 4.8 in TopTeam Web Server Installation Guide<\/span><\/a><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"pt_15\"><\/a>15<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Are you able to browse the login page? <a href=\"#Image9\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to Image09<\/span><\/a><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS14.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>16<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Are you able to login?<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Important<\/strong><\/span>: If you are using LDAP Authentication, ensure that LDAP settings have been configured on <em>TopTeam Web Server<\/em>.<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS15.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>17<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">What is the browser and its version number?<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS16.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>18<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Does your hostname\/domain contain an underscore?<\/p>\n<p>e.g. https:\/\/mycompany_test.com<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS17.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>19<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Is the User Data Files Folder on the same computer (local) where IIS Server is running?<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS18.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>20<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">If the User Data Files Folder is on a different computer, which path format have you used for specifying the User Data Files Folder path:<\/p>\n<ol>\n<li>UNC Path<\/li>\n<li>Mapped Drive<\/li>\n<\/ol>\n<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS19.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>21<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Are there any Log files created under the Logs folder of the <em>TopTeam Web<\/em> installation folder?<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS20.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>22<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">In case of SQL Database, are you using Windows Authentication or Native Authentication?<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Tip<\/strong><\/span>: If you are using Windows Authentication, you must set correct credentials in the Application Pool&#8217;s Identity.<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS21.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px; background: #deeaf6;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong>23<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Is there any proxy server between the client and the server?<\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS22.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><strong><a name=\"pt_24\"><\/a>24<\/strong><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\">Is <em>WebDAV Publishing<\/em> unchecked and the features are turned ON for Microsoft IIS? <a href=\"#Image11\"><span style=\"color: #0563c1; font-size: 9pt; text-decoration: underline;\">Refer to Image11<\/span><\/a><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt; border-right: solid #9cc2e5 0.25pt;\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS23.png\" alt=\"\" \/><\/td>\n<td style=\"padding-left: 7px; padding-right: 7px; border-top: none; border-left: none; border-bottom: solid #9cc2e5 0.25pt;\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><strong><a name=\"Image1\"><\/a>Image01 <a href=\"#Pnt_2\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><span style=\"font-family: Arial; font-size: 8pt;\"><br \/>\n<\/span><\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS24.png\" alt=\"\" \/><\/p>\n<p><strong><a name=\"Image2\"><\/a>Image02 <a href=\"#Pnt_3\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS25.png\" alt=\"\" \/><strong><br \/>\n<\/strong><\/p>\n<p><strong><br \/>\n<a name=\"Image3\"><\/a>Image03<a href=\"#pnt_5\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><br \/>\n<\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS26.png\" alt=\"\" \/><\/p>\n<p><strong><a name=\"Image4\"><\/a>Image04 <a href=\"#pnt_6\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><br \/>\n<\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS27.png\" alt=\"\" \/><\/p>\n<p><strong>Image05 <a href=\"#pnt_7\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS28.png\" alt=\"\" \/><\/p>\n<p><strong><a name=\"Image6\"><\/a>Image06 <a href=\"#Pnt_8\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><span style=\"font-family: Arial; font-size: 8pt;\"><br \/>\n<\/span><br \/>\n<\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS29.png\" alt=\"\" \/><\/p>\n<p><strong><a name=\"Image7\"><\/a>Image07 <a href=\"#pnt_9\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><span style=\"font-family: Arial; font-size: 8pt;\"><br \/>\n<\/span><\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS30.png\" alt=\"\" \/><\/p>\n<p><strong><a name=\"Image8\"><\/a>Image08 <a href=\"#pt_12\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><span style=\"font-family: Arial; font-size: 8pt;\"><br \/>\n<\/span><\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS31.png\" alt=\"\" \/><strong><br \/>\n<\/strong><\/p>\n<p><strong><a name=\"Image9\"><\/a>Image09 <a href=\"#pt_15\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><\/strong><br \/>\n<img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS32.png\" alt=\"\" \/><\/p>\n<p><strong><a name=\"Image10\"><\/a>Image10 <a href=\"#pnt_11\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><br \/>\n<\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS33.png\" alt=\"\" \/><\/p>\n<p><strong><a name=\"Image11\"><\/a>Image11 <a href=\"#pt_24\"><span style=\"color: blue; font-family: Arial; font-size: 8pt; text-decoration: underline;\">Back to Checklist<\/span><\/a><br \/>\n<\/strong><\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/11\/112018_1013_TopTeamWebS34.png\" alt=\"\" \/><\/p>\n<p><span style=\"color: #323e4f;\">Revised: November 20th, 2018<br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview To help us investigate your issue effectively, we need some additional information from you. This checklist will allow our support team to diagnose your problem. Please verify the questions below. You can also add your comments on any particular question. Who should read this? TopTeam Administrators IT Support Prerequisites You should have installed or upgraded TopTeam Web Server by following the installation or upgrade guide sent by TechnoSolutions. Sr. No. Checklist Comments, if any 1 Have you configured TopTeam Web Server settings such as Start-up Options, Server Options, Database Settings, LDAP Settings, etc. using Management Console provided in the <\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[50],"tags":[280,298,52],"class_list":["post-7538","post","type-post","status-publish","format-standard","hentry","category-topteam-web","tag-installation","tag-topteam-web","tag-web-server"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/paoaNA-1XA","_links":{"self":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/7538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/comments?post=7538"}],"version-history":[{"count":47,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/7538\/revisions"}],"predecessor-version":[{"id":45567,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/7538\/revisions\/45567"}],"wp:attachment":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/media?parent=7538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/categories?post=7538"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/tags?post=7538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}