{"id":2855,"date":"2013-03-21T15:57:49","date_gmt":"2013-03-21T22:57:49","guid":{"rendered":"http:\/\/www.technosolutions.com\/kb\/2855\/how-to-send-system-information\/"},"modified":"2018-06-11T22:38:35","modified_gmt":"2018-06-12T05:38:35","slug":"how-to-send-system-information","status":"publish","type":"post","link":"http:\/\/www.technosolutions.com\/kb\/2855\/how-to-send-system-information\/","title":{"rendered":"How to send System Information"},"content":{"rendered":"<p><!-- Start ScreenSteps Content --><\/p>\n<div class=\"LessonContent\">\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Overview<\/h3>\n<div class=\"StepInstructions\">\n<p>System Information such as the version of <i>TopTeam, Visual Use Case, Application Server, Desktop App <\/i>and<i> Database<\/i> information are required while working on a support request.<\/p>\n<p>This article describes how to send this <i>System Information <\/i>to <i>TechnoSolutions Support.<\/i><\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Who should read this?<\/h3>\n<div class=\"StepInstructions\">\n<ul>\n<li>TopTeam Users<\/li>\n<li>TopTeam Administrators<\/li>\n<\/ul>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 1. Select System Information from the Help menu<\/h3>\n<div class=\"StepImage\" style=\"margin:10px 0px;\">\n<img loading=\"lazy\" decoding=\"async\" style=\"padding:3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/06\/wpid28203-media_1441264437192.png\" width=\"385\" height=\"296\" alt=\"wpid28203-media_1441264437192.png\" \/>\n<\/div>\n<\/p><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 2. Export or e-mail System Information<\/h3>\n<div class=\"StepImage\" style=\"margin:10px 0px;\">\n<img loading=\"lazy\" decoding=\"async\" style=\"padding:3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/06\/wpid28204-media_1441264611735.png\" width=\"684\" height=\"577\" alt=\"wpid28204-media_1441264611735.png\" \/>\n<\/div>\n<div class=\"StepInstructions\">\n<p>The<i> System Information <\/i>file can be directly sent to <i>TechnoSolutions Support <\/i>using <i><strong>Email to Support.<\/strong><\/i><\/p>\n<p>Or, you can also use the <i><strong>Export to File<\/strong><\/i><strong> <\/strong>option which saves <i>System Information<\/i> in a Rich Text File (RTF) format onto your system. Save this file and send it as an attachment in an e-mail to <a href=\"http:\/\/TechSupport@TechnoSolutions.com\" target=\"_blank\">TechSupport@TechnoSolutions.com<\/a>.<\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<div class=\"StepInstructions\">\n<p>Revised: June 12th, 2018<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<p><!-- End ScreenSteps Content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview System Information such as the version of TopTeam, Visual Use Case, Application Server, Desktop App and Database information are required while working on a support request. This article describes how to send this System Information to TechnoSolutions Support. Who should read this? TopTeam Users TopTeam Administrators Step 1. Select System Information from the Help menu Step 2. Export or e-mail System Information The System Information file can be directly sent to TechnoSolutions Support using Email to Support. Or, you can also use the Export to File option which saves System Information in a Rich Text File (RTF) format onto <\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[61],"class_list":["post-2855","post","type-post","status-publish","format-standard","hentry","category-general","tag-desktop-app"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/paoaNA-K3","_links":{"self":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/2855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/comments?post=2855"}],"version-history":[{"count":5,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/2855\/revisions"}],"predecessor-version":[{"id":42409,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/2855\/revisions\/42409"}],"wp:attachment":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/media?parent=2855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/categories?post=2855"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/tags?post=2855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}