{"id":275,"date":"2011-05-29T19:11:00","date_gmt":"2011-05-30T02:11:00","guid":{"rendered":"http:\/\/www.technosolutions.com\/kb\/275\/configuring-email-services-using-management-console-for-topteam-application-server\/"},"modified":"2020-03-13T06:34:40","modified_gmt":"2020-03-13T13:34:40","slug":"how-to-configure-email-services-using-topteam-application-server-service-management-console","status":"publish","type":"post","link":"http:\/\/www.technosolutions.com\/kb\/275\/how-to-configure-email-services-using-topteam-application-server-service-management-console\/","title":{"rendered":"How to configure email services using TopTeam Application Server Service Management Console"},"content":{"rendered":"<p><!-- Start ScreenSteps Content --><\/p>\n<div class=\"LessonContent\">\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Overview <\/h3>\n<div class=\"StepInstructions\">\n<p><i>TopTeam Email Sender and Receiver Services<\/i> support email processing for <i>TopTeam.<\/i> <i>TopTeam Email Sender Service<\/i> helps to send email notifications and alerts right into your email inbox. <i>TopTeam Receiver Service<\/i> processes replies and adds them to <i>TopTeam.<\/i> These services use industry standard SMTP and POP3\/IMAP4 technologies with SSL support.<\/p>\n<p>This article describes the procedure for configuring the <i>TopTeam email services <\/i>using<i> Management Console.<\/i><\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Who should read this?<\/h3>\n<div class=\"StepInstructions\">\n<ul>\n<li>TopTeam Administrators<\/li>\n<li>System Administrators<\/li>\n<li>IT Support<\/li>\n<\/ul>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Preparations <\/h3>\n<div class=\"StepInstructions\">\n<p>1. Ensure that you have set-up an exclusive email account to be used by <i>TopTeam<\/i>, in your corporate email server.<\/p>\n<ul>\n<li>Email services <font color=\"#000000\">will use this email account<\/font> for sending and receiving email notifications.<\/li>\n<\/ul>\n<p>2. Ensure that you have the email server&#8217;s SMTP and POP3\/IMAP4 addresses and ports.<\/p>\n<p>3. Ensure that you have the Username and Password to connect to the POP3\/IMAP4 and\/or SMTP servers.<\/p>\n<p>4. Ensure that you have logged into Windows Operating System with Administrator privileges.<\/p>\n<ul>\n<li>Windows Administrator privileges are required to start and stop <i>TopTeam Application Server<\/i> Windows Service.<\/li>\n<\/ul>\n<p>5. Ensure that you are able to connect, send and receive emails from your corporate email server on the computer on which <i>TopTeam Application Server <\/i>is installed.<\/p>\n<ul>\n<li>For verifying this, use your standard email client or Outlook from this computer and check that you are able to connect, send and receive emails.<\/li>\n<li>Consult your IT Support and ensure that the <i>Firewall<\/i> on your network or on the computer on which <i>TopTeam Application Server<\/i> is installed, is configured to allow SMTP and POP3\/IMAP4 connections from <i>TopTeam Application Server.<\/i><\/li>\n<\/ul>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Prerequisites<\/h3>\n<div class=\"StepInstructions\">\n<ul>\n<li>Ensure that <i>TopTeam Application Server<\/i> is installed as a <i><strong>Windows Service<\/strong><\/i>.<\/li>\n<\/ul>\n<p>To ensure that <i>TopTeam Application Server<\/i> is installed as a Windows Service, refer to the article <a href=\"http:\/\/www.technosolutions.com\/kb\/523\/determining-whether-topteam-application-server-is-installed-as-a-windows-application-or-as-a-windows-service\/\" target=\"_blank\">Determining whether TopTeam Application Server is installed as a Windows Application or as  Windows Service.<\/a><br \/>\nFor installing <i>TopTeam Application Server<\/i> as a Windows Service, refer to the article <a href=\"http:\/\/www.technosolutions.com\/kb\/307\/installing-topteam-application-server-as-a-windows-service\/\" target=\"_blank\">Installing TopTeam Application Server as a Windows Service.<\/a><\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 1. Stop TopTeam Application Server Service<\/h3>\n<div class=\"StepInstructions\">\n<p>Refer to the article <a href=\"http:\/\/www.technosolutions.com\/kb\/342\/how-to-start-and-stop-topteam-application-server-service-using-management-console\/\" target=\"_blank\">How to start and stop TopTeam Application Server Service using Management Console.<\/a><\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Configure TopTeam Email Sender Service<\/h3>\n<\/p><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 1. Select the checkbox option to start Email Sender Service when TopTeam Application Server starts<\/h3>\n<div class=\"StepImage\" style=\"margin:10px 0px;\">\n<img loading=\"lazy\" decoding=\"async\" style=\"padding:3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2020\/03\/media_1584105979025-1.png\" width=\"792\" height=\"728\" alt=\"media_1584105979025-1.png\" \/>\n<\/div>\n<div class=\"StepInstructions\">\n<p>&nbsp;<\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 2. Configure SMTP Server settings<\/h3>\n<div class=\"StepImage\" style=\"margin:10px 0px;\">\n<img loading=\"lazy\" decoding=\"async\" style=\"padding:3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2020\/03\/media_1433940899475-1.png\" width=\"670\" height=\"335\" alt=\"media_1433940899475-1.png\" \/>\n<\/div>\n<div class=\"StepInstructions\">\n<p>Enter the value for SMTP port from 1 to 65535.<br \/>\n<strong>NOTE: <\/strong>Default value is 25.<\/p>\n<p>Scan interval is the interval in which the<i> Email Sender Service<\/i> will connect to <i>TopTeam Database <\/i>to check for any new notifications. Its value can be from 3 to 180 minutes. Recommended value is 10 minutes.<\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 3. Configure SMTP Authentication (optional)<\/h3>\n<div class=\"StepImage\" style=\"margin:10px 0px;\">\n<img loading=\"lazy\" decoding=\"async\" style=\"padding:3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2020\/03\/media_1433940923972-1.png\" width=\"650\" height=\"184\" alt=\"media_1433940923972-1.png\" \/>\n<\/div>\n<div class=\"StepInstructions\">\n<p>Some SMTP servers require authentication before emails can be sent.<br \/>\nIf your SMTP server requires an authentication, you must configure this option.<\/p>\n<p>Enter the <i>Username<\/i> and <i>Password<\/i> of the email account which will be used for sending the emails. Consult your IT Support regarding SMTP authentication of your corporate email server.<\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 4. Configure server administrator&#8217;s email address (optional)<\/h3>\n<div class=\"StepImage\" style=\"margin:10px 0px;\">\n<img loading=\"lazy\" decoding=\"async\" style=\"padding:3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2020\/03\/media_1433940960688-1.png\" width=\"683\" height=\"114\" alt=\"media_1433940960688-1.png\" \/>\n<\/div>\n<div class=\"StepInstructions\">\n<p>This is also an optional step. The server will notify the email address specified in this step about any crash or serious functional errors that it detects. To <i><strong>test email<\/strong> <strong>connectivity<\/strong>,<\/i> you will need to specify this address.<br \/>\nClick <i><strong>Send Test email<\/strong><\/i> to verify your SMTP server settings.<\/p>\n<p>If you get any error, ensure that the above SMTP server settings are correct and you are able to work on your corporate email service.<\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Configure TopTeam Receiver Email Service<\/h3>\n<\/p><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 1. Select the checkbox to start Email Receiver Service when TopTeam Application Server starts<\/h3>\n<div class=\"StepImage\" style=\"margin:10px 0px;\">\n<img loading=\"lazy\" decoding=\"async\" style=\"padding:3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2020\/03\/media_1584106034379-1.png\" width=\"790\" height=\"730\" alt=\"media_1584106034379-1.png\" \/>\n<\/div>\n<div class=\"StepInstructions\">\n<p>&nbsp;<\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 2. Configure POP\/IMAP Server Settings<\/h3>\n<div class=\"StepImage\" style=\"margin:10px 0px;\">\n<img loading=\"lazy\" decoding=\"async\" style=\"padding:3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2020\/03\/media_1433941064498-1.png\" width=\"675\" height=\"269\" alt=\"media_1433941064498-1.png\" \/>\n<\/div>\n<div class=\"StepInstructions\">\n<p>Enter the value for POP\/IMAP port from 1 to 65535.<br \/>\n<strong>NOTE: <\/strong>Default value is 110.<\/p>\n<p><i>Scan interval<\/i> is the interval in which Email Receiver Service will connect to POP\/IMAP server to check for new emails. Its value can be from 3 to 180 minutes. Recommended value is 10 minutes.<\/p>\n<p><i><strong>Email address of Receiver Service is optional<\/strong><\/i>. You need to specify this address only when you wish to keep separate email addresses for the sender and receiver services. Receiver email address is equivalent to <i>Reply To<\/i> email address of an email message.<\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 3. Apply the settings and start TopTeam Application Server Service<\/h3>\n<div class=\"StepImage\" style=\"margin:10px 0px;\">\n<img loading=\"lazy\" decoding=\"async\" style=\"padding:3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2020\/03\/media_1584106113092-1.png\" width=\"794\" height=\"730\" alt=\"media_1584106113092-1.png\" \/>\n<\/div>\n<div class=\"StepInstructions\">\n<p>Refer to the article <a href=\"http:\/\/www.technosolutions.com\/kb\/342\/how-to-start-and-stop-topteam-application-server-service-using-management-console\/\" target=\"_blank\">How to start and stop TopTeam Application Server Service using Management Console.<\/a><\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size:20px;\">Step 4. Verify status of Email Services<\/h3>\n<div class=\"StepInstructions\">\n<p>Refer to the article <a href=\"http:\/\/www.technosolutions.com\/kb\/1698\/determining-the-running-status-of-topteam-application-server-and-its-utility-services-when-application-server-is-installed-as-a-windows-service\/\" target=\"_blank\">Determining the running status of TopTeam Application Server and its Utility Services when Application Server is installed as a Windows Service.<\/a><\/p>\n<\/div><\/div>\n<div class=\"LessonStep top\">\n<div class=\"StepInstructions\">\n<p>Revised: March 13th, 2020<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<p><!-- End ScreenSteps Content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview TopTeam Email Sender and Receiver Services support email processing for TopTeam. TopTeam Email Sender Service helps to send email notifications and alerts right into your email inbox. TopTeam Receiver Service processes replies and adds them to TopTeam. These services use industry standard SMTP and POP3\/IMAP4 technologies with SSL support. This article describes the procedure for configuring the TopTeam email services using Management Console. Who should read this? TopTeam Administrators System Administrators IT Support Preparations 1. Ensure that you have set-up an exclusive email account to be used by TopTeam, in your corporate email server. Email services will use this <\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[283,301,261],"class_list":["post-275","post","type-post","status-publish","format-standard","hentry","category-application-server","tag-application-server","tag-email","tag-notifications"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/paoaNA-4r","_links":{"self":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/comments?post=275"}],"version-history":[{"count":19,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/275\/revisions"}],"predecessor-version":[{"id":49195,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/275\/revisions\/49195"}],"wp:attachment":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/media?parent=275"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/categories?post=275"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/tags?post=275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}