{"id":2241,"date":"2011-11-02T14:16:26","date_gmt":"2011-11-02T21:16:26","guid":{"rendered":"http:\/\/www.technosolutions.com\/kb\/2241\/how-to-locate-log-files-and-error-log-files-using-management-console-for-topteam-application-server\/"},"modified":"2019-01-31T02:37:28","modified_gmt":"2019-01-31T10:37:28","slug":"how-to-locate-log-files-and-error-log-files-using-management-console-for-topteam-application-server","status":"publish","type":"post","link":"http:\/\/www.technosolutions.com\/kb\/2241\/how-to-locate-log-files-and-error-log-files-using-management-console-for-topteam-application-server\/","title":{"rendered":"How to locate application server Log and Error Log files using Management Console for TopTeam Application Server"},"content":{"rendered":"<p><!-- Start ScreenSteps Content --><\/p>\n<div class=\"LessonContent\">\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size: 20px;\">Overview<\/h3>\n<div class=\"StepInstructions\">\n<p><i>TopTeam Application Server <\/i>and its utility services, continuously generate log file messages to indicate their current operation. These applications also generate error log files to log errors generated during operation.<\/p>\n<p><strong>TechnoSolutions Support will often request that you to send these Log and Error Log files in order to resolve any issues related to Application Server installation, licensing, configuration, working etc.<\/strong><\/p>\n<p>In this article, how to locate the log and error log files of <i>TopTeam Application Serve<\/i>r and its utilities will be discussed.<\/p>\n<\/div>\n<\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size: 20px;\">Who should read this?<\/h3>\n<div class=\"StepInstructions\">\n<ul>\n<li>TopTeam Users<\/li>\n<li>TopTeam Administrators<\/li>\n<li>System Administrators<\/li>\n<li>IT Support<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size: 20px;\">Where are the Log files located?<\/h3>\n<div class=\"StepInstructions\">\n<p><i>TopTeam Application Server<\/i> Log files are generated and saved into the <i><strong>Logs<\/strong><\/i> folder under <i>TopTeam Application Server&#8217;s<\/i> installation folder.<\/p>\n<p>If <i>TopTeam Application Server<\/i> is installed at the default location, then the Log files folder path would be:<\/p>\n<p><strong>TopTeam Application Server for Firebird\/Interbase:<\/strong><br \/>\nC:\\Program Files\\TechnoSolutions TopTeam\\Application Server for Interbase\\Logs<\/p>\n<p><strong>NOTE: TopTeam Application Server for Firebird Database has been retired.<\/strong><\/p>\n<p><strong>TopTeam Application Server for Oracle:<\/strong><br \/>\nC:\\Program Files\\TechnoSolutions TopTeam\\Application Server for Oracle\\Logs<\/p>\n<p><strong>TopTeam Application Server for SQL Server:<\/strong><br \/>\nC:\\Program Files\\TechnoSolutions TopTeam\\Application Server for SQL Server\\Logs<\/p>\n<p><strong>NOTE<\/strong>: Your <i>TopTeam Application Server&#8217;s<\/i> installation folder may be different depending on where you have installed <i>TopTeam Application Server<\/i>.<\/p>\n<\/div>\n<\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size: 20px;\">Prerequisites<\/h3>\n<div class=\"StepInstructions\">\n<ul>\n<li>Log into Windows Operating System as a <i><strong>Windows Administrator<\/strong><\/i>. You need Windows Administrator privileges to open <i>Management Console for TopTeam Application Server <\/i>on some Windows OS.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size: 20px;\">Step 1. Start Management Console for TopTeam Application Server<\/h3>\n<div class=\"StepInstructions\">\n<p>Refer to the article <a href=\"http:\/\/www.technosolutions.com\/kb\/529\/how-to-run-management-console-for-topteam-application-server\/\" target=\"_blank\" rel=\"noopener\">How to run TopTeam Application Server Management Console.<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size: 20px;\">Step 1.1. Identify the Log Files Folder<\/h3>\n<div class=\"StepImage\" style=\"margin: 10px 0px;\"><img loading=\"lazy\" decoding=\"async\" style=\"padding: 3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/06\/wpid2856-media_1283941507233.png\" alt=\"wpid2856-media_1283941507233.png\" width=\"800\" height=\"661\" \/><\/div>\n<div class=\"StepInstructions\">\n<p>Click the <strong>Log Files Folder <\/strong>URL to open the<i> Log Files Folder.<\/i><\/p>\n<p><strong>NOTE: <\/strong><\/p>\n<ul>\n<li>Some files and folder path URLs may show <strong>&lt;&lt;Log file not available&gt;&gt;<\/strong> or <strong>&lt;&lt;Information not available&gt;&gt;<\/strong> if their Log files or folders are not yet created.<\/li>\n<li>You do NOT need to stop <i>TopTeam Application Server<\/i> to access the Log files.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size: 20px;\">Step 1.2. Log Files Folder opens<\/h3>\n<div class=\"StepImage\" style=\"margin: 10px 0px;\"><img loading=\"lazy\" decoding=\"async\" style=\"padding: 3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/06\/wpid2857-media_1283943250796.png\" alt=\"wpid2857-media_1283943250796.png\" width=\"800\" height=\"614\" \/><\/div>\n<div class=\"StepInstructions\">\n<p>This folder contains the <i>TopTeam Application Server <\/i>Log files utility services.<\/p>\n<p>TechnoSolutions Support will request all or some specific Log files from this folder to troubleshoot your issues. Zip the requested Log files and send them to TechnoSolutions Support.<\/p>\n<\/div>\n<\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size: 20px;\">Step 2.1. Identify the Error Files Folder<\/h3>\n<div class=\"StepImage\" style=\"margin: 10px 0px;\"><img loading=\"lazy\" decoding=\"async\" style=\"padding: 3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/06\/wpid2858-media_1283943512001.png\" alt=\"wpid2858-media_1283943512001.png\" width=\"800\" height=\"661\" \/><\/div>\n<div class=\"StepInstructions\">\n<p>Click the <strong>Error Log Files Folder<\/strong> URL to open the <i>Error Log Files Folder<\/i>.<\/p>\n<p><strong>NOTE: <\/strong><\/p>\n<ul>\n<li>The <strong>Error Log Folder<\/strong> or <strong>Error Log File<\/strong> URL may show <strong>&lt;&lt;Log file not available&gt;&gt;<\/strong> or <strong>&lt;&lt;Information not available&gt;&gt;<\/strong> if <strong>Error Log Files Folder<\/strong> or <strong>Error Log files<\/strong> are not yet created.<\/li>\n<li>You do NOT need to stop<i> TopTeam Application Server <\/i>to access the <strong>Error Log<\/strong> <strong>files<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"LessonStep top\">\n<h3 class=\"StepTitle\" style=\"font-size: 20px;\">Step 2.2 Error Log Files Folder opens<\/h3>\n<div class=\"StepImage\" style=\"margin: 10px 0px;\"><img loading=\"lazy\" decoding=\"async\" style=\"padding: 3px; border: 1px solid #ccc;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-layzr=\"http:\/\/www.technosolutions.com\/kb\/wp-content\/uploads\/2018\/06\/wpid2859-media_1283943876710.png\" alt=\"wpid2859-media_1283943876710.png\" width=\"782\" height=\"614\" \/><\/div>\n<div class=\"StepInstructions\">\n<p>This folder contains<i> TopTeam Application Server <\/i>Error Log files.<\/p>\n<p>TechnoSolutions Support will request these files to troubleshoot your issues. Zip the requested Error Log files and send them to TechnoSolutions Support.<\/p>\n<\/div>\n<\/div>\n<div class=\"LessonStep top\">\n<div class=\"StepInstructions\">\n<p>Revised: June 11th, 2018<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- End ScreenSteps Content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview TopTeam Application Server and its utility services, continuously generate log file messages to indicate their current operation. These applications also generate error log files to log errors generated during operation. TechnoSolutions Support will often request that you to send these Log and Error Log files in order to resolve any issues related to Application Server installation, licensing, configuration, working etc. In this article, how to locate the log and error log files of TopTeam Application Server and its utilities will be discussed. Who should read this? TopTeam Users TopTeam Administrators System Administrators IT Support Where are the Log files <\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[283],"class_list":["post-2241","post","type-post","status-publish","format-standard","hentry","category-application-server","tag-application-server"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/paoaNA-A9","_links":{"self":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/2241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/comments?post=2241"}],"version-history":[{"count":6,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/2241\/revisions"}],"predecessor-version":[{"id":47036,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/posts\/2241\/revisions\/47036"}],"wp:attachment":[{"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/media?parent=2241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/categories?post=2241"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.technosolutions.com\/kb\/wp-json\/wp\/v2\/tags?post=2241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}